Privacy policy

At Enliven Therapy, we are committed to protecting the privacy of personal information provided to us, or otherwise collected by us, offline, or online, including through our website. gfThis document outlines privacy rights and practices as laid out by the Privacy Act 1988 (Commonwealth).

Personal Information

The types of personal information we may collect about you include:

·        your name

·        your contact details, including email address, mailing address, street address and/or telephone number

·        your age and/or date of birth

·        your credit card or payment details (through our third party payment processor)

·        your preferences and/or opinions

·        details of products and services we have provided to you and/or that you have enquired about, and our response to you

·        your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour

·        information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider

·        additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, and/or accounts from which you permit us to collect information

·        any other personal information requested by us and/or provided by you or a third party

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We collect your personal information for the primary purpose of providing our services to you. This includes:

·       to contact and communicate with you

·       for internal record keeping, administrative purposes, invoicing and billing purposes

·       for analytics, market research and business development

·       to comply with our legal obligations and resolve any disputes that we may have

Use and Disclosure of personal information

We may disclose personal information to:

·       our employees, contractors and/or related entities

·       credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you

·       courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights

·       third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia

·       third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia

By providing us with personal information, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act and if any third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act.

Consent and Confidentiality

By using this website and providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You are under no obligation to provide us with any of your information. However, if you do not, it may affect the services offered on or through it.

Information from third parties

If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy.
If you are a third party providing personal information, you must ensure that you are entitled to disclose that information to us and that you have fully complied with the Privacy Act 1988 in relation to the collection, use or disclosure of that information.

Access

You may request details of the personal information that we hold about you. You may also request for us to update or change any information that is incorrect. An administrate fee may be charged for providing a copy of your personal information. In order to protect your personal information, we may require identification from you before releasing the requested information.

Complaints

If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint.

Storage and security

We are committed to ensuring that the personal information we collect is secure. We take all reasonable steps to ensure that all information is treated confidentially, kept secure and protected against unauthorised use and is maintained only for the purpose for which it is intended.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Policy Updates

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact us at:

Enliven Therapy

PO Box 1688 Hornsby Westfield NSW 1635

tiffany@enliventherapy.com.au

0494 028 351